QUESTIONS

Frequently asked questions.

Everything about getting started, the systems we connect to, how the AI stays under your control, and what each plan covers. Pick a topic below or read them all.

GENERAL5 questions

Our current product focus is restaurants, with solutions for small businesses and enterprise operations. Gas station and c-store capabilities are in the product pipeline for March 2027.

We begin with one high-value workflow — making the AI Receptionist and AI camera working together. We connect the required systems and test it with your team. Most teams are live within 1-2 days. Expanding to website, online ordering, or ERP follows once the first workflow is proven.

LLM Software connects the systems your business already depends on, including phone, email, POS, QuickBooks, camera and we provide CRM, ERP, scheduling, and other supported business tools.

No. The platform is designed to work across the systems you already run, including Toast, Square, Clover, NCR Aloha, MICROS, SpotOn, Lightspeed, and TouchBistro. You keep the tools that fit your business and add one AI layer for automation, visibility, and coordination.

Schedule a demo and bring one repetitive, expensive, or error-prone workflow. We will show how it can connect to your existing systems and define a practical first launch.

SECURITY & COMPLIANCE3 questions

Access is controlled by role, data is encrypted, and activity can be audited. Private deployment options are also available for organizations with stricter infrastructure requirements.

LLM Software is SOC 2 Type I certified and Qualys assessed, and supports compliance with GDPR, CCPA and other applicable privacy regulations.

Your data stays yours. It is used only to provide the services you have asked for, and it is retained, exported or deleted in line with our Privacy Policy.

AI CONTROL & CUSTOMIZATION3 questions

Yes. You decide which actions run automatically and which require a person to review, approve, or take over. Those controls can differ by role and workflow.

Yes. Every solution can be tailored to your industry's terminology, workflows and compliance requirements, and trained on your own data.

Yes. With Custom LLM you can fine-tune models on your own terminology, processes and data, so responses match your business context and brand.

PLANS & BILLING5 questions

Yes. You can move between plans as your order volume changes. If you only need more usage for a period, a token pack adds AI tokens without moving you to a different plan.

Enterprise AI includes multi-location ERP, advanced CRM, and full camera coverage. We can roll out across your locations in stages, and private deployment options are quoted with that plan.

Yes. Every plan gives you Conversational AI and a monthly AI token allowance. The included call allowance differs: the $0 Launch plan bills from the first successful AI order, while paid plans include calls before any overage fee begins.

Yes. Annual billing is available for businesses that prefer a single yearly commitment. We confirm the term and pricing with you during onboarding.

Taxes are calculated from your billing location. If you have a question about a charge on your invoice, email support@llmsoftware.com and we will review it with you.

SUPPORT2 questions

Every plan includes onboarding help, product documentation and ongoing technical support. Larger deployments add implementation assistance, training for your team and a dedicated point of contact.

Our team handles platform updates, monitoring, and maintenance. Changes are rolled out carefully so your workflows keep running without disruption.

CODE BOTS2 questions

Some restaurants have added project management tools, some have added voice AI, and some have added custom work that no off-the-shelf product covers. Code Bots are autonomous AI agents with their own development environment that build that custom work: they analyze requirements, architect solutions, write production-ready code, test it and deploy full applications — with full visibility into every step.

Yes. Every project comes with proper Git integration, code documentation and deployment instructions, so your team can review, edit and extend the code like any other codebase.

Still have a question?

Bring one workflow to a demo and we will answer the rest with your own systems in front of us.

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